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Get in touch

The way to reach me is email: [email protected]. I read everything that comes in, but I run this site alongside a full-time job looking after school Macs, so replies get written when I'm at my own desk rather than straight away. A clear first email saves us both a round of back-and-forth.

What I can't help with

Some requests I turn down every time, so it's fairer to say so up front.

Licences. I don't sell, issue or reset licence keys for any program in the catalogue. If you've paid for software and the key has stopped working, the developer is the only one who can sort it out.

Cracks and keygens. Don't ask. I won't send them, point you towards them or say whether one works.

Third-party accounts. If you're locked out of an app's own account, a cloud service or an Apple ID, I have no access to any of that. The developer's support pages, or Apple's, are where to start.

I also don't do remote support. I'm happy to suggest the right tool for a problem, but I won't be taking over your screen.

This is the email I most want to get. Download links go stale and developers push updates with little warning, so a page can fall behind without me noticing. If a link is dead, points to the wrong file, or the version on the page doesn't match what you ended up with, let me know. Please include:

  • the address of the program page;
  • what went wrong: dead link, wrong file, size mismatch, different version;
  • the version number the page shows and the one you actually got;
  • your Mac model and macOS version, if it's a compatibility problem;
  • any error message, copied as text rather than described from memory.

A screenshot helps but isn't required. Please don't attach the downloaded file itself.

Corrections to a page

If an install note is wrong, a compatibility line is out of date, or I've described a feature the program doesn't have, I'd rather hear about it. Tell me which page, which sentence, and what it should say instead. If you know where the correct information comes from, such as the developer's release notes, include a link to that too. I check before changing anything, and I won't always agree, but mistakes get fixed.

If your question is about a comment you've left, look at the page first. New comments show as "awaiting moderation" to you until they're approved. If one has been sitting there for a while, email me with the page address and I'll have a look.